Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.
Thank you for reaching out to the Community! I apologize this service was added on to your account. For the security of your account we cannot go into an account's billing details through the Community. Please give a call in to our billing department at the numbers and hours listed here. Any one of our billing agents can help with this charge on your account and you get any other answers you may need. Thanks!
I also did NOT want email preview for $10. You should make it more clear what your accepting on the page. Burried in the 4 paragraphs you can see the $10 charge for it, but the page looks like your accepting some terms and conditions NOT agreeing to a $10 charge for a redundant add-on. Please remove it from my account and refund any charges incurred from it. Thank you
Hello @SustainableSales! I'm sorry to hear that you are not going to be using our Inbox Preview tool. I am going to reach out to the contact email on your account with some information about cancelling this add-on. Please let us know if you have any further questions!
Hello @ThomasG24. Thanks for posting in the Community! For the security of your account we cannot go into an account's billing details through the Community. One of our Billing representatives would be happy to assist you with cancelling this product. You can call them at the numbers and hours listed here.
Do you think you accidentally signed up for the Inbox Preview feature? If that's the case and you wish to remove it from your account then please give our billing team a call to have it removed. Click Here for their contact information.
Otherwise, please let me know if I misunderstood your post or if you have additional questions.
Thanks and have a great weekend!
I accidentally activated the inbox review.
I'm requesting you to please turn it off on my account and refund me. Thanks!
Thanks for reaching out to the Community! I'm sorry to hear you accidentally added on this service to your account. For your account security we cannot go into an account's billing details through the Community. We ask that you call into billing at the hours and numbers here. One of our Billing agents can help remove this tool.