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Inbox Preview

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Frequent Visitor

Re: Inbox Preview

I accidentally activated the inbox review.

I'm requesting you to please turn it off on my account and refund me. Thanks!

Tags (2)
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Moderator

Re: Inbox Preview

Hi @AfsalA7

 

Thanks for reaching out to the Community! I'm sorry to hear you accidentally added on this service to your account. For your account security we cannot go into an account's billing details through the Community. We ask that you call into billing at the hours and numbers here. One of our Billing agents can help remove this tool.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Member

Re: Inbox Preview

Hi,

 

This happened to me as well. Please advise.

 

Dmitriy

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Moderator

Re: Inbox Preview

Hi @BrianR14497

 

I'm sorry to hear this has happened to you as well! To help maintain your account's security we would be unable to change your billing information here in the Community. If you would like to take off our Inbox Preview tool from your account we ask that you please call in to our Billing Support. One of these agents can be reached at the numbers and hours listed here.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Advisor

Re: Inbox Preview

I would also like this removed from our account as it should be included, and doesn't work anyway half the time. Why doesn't a section exist on the website to remove add-ons? This definitely feels like a nickel-and-dime attempt and your company should look into just including it in plans.

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CTCT Employee

Re: Inbox Preview

Hello @BeaconPromotions,

 

Thank you for reaching out to us.  I do apologize for the inconvenience, but in order to maintain account security while discussing the cancellation of additional products, you would need to contact our billing department.  Their number and hours of operation can be found Here

 


Briody_W
Community & Social Media Support

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New Member

Re: Inbox Preview

Hello - 

 

I accidentally clicked on the inbox preview and was automatically charged for the service, but am having THE HARDEST time finding how to cancel the feature. I do not use it, just clicked on the tab by accident. How do I go about removing this feature from my account>?