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Inbox Preview

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Inbox Preview

You charged me $4.81 for Inbox Preview. I tried it a couple of times during the free trial and did not sign up for this. I don't use it or like it. Refund the money and make sure I am not signed up for it. Thank you.
31 REPLIES
CTCT Employee

Re: Inbox Preview

Hello @DaynaS26,

 

Thank you for reaching out to us. We are sorry that you were charged for the Inbox Preview without signing up for it. I have reached out to the team in charge and Inbox Preview will be removed within the next 2 business days. As far as the refund goes, it has to go through our billing and finance team so I unfortunately do not have a turnaround time for that, but submitted your request for a refund on the product. Please let us know if there is anything else we could assist you with, and again, so sorry about that!

 

Hayley L
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Member

Re: Inbox Preview

I believe the same thing happened to me but I was charged $10. I do not use the inbox preview or find it useful.

CTCT Employee

Re: Inbox Preview

Hello @AlanM4,

 

Thank you for reaching out to us on the Community! I am so sorry that you were charged for the Inbox Preview, especially if it was not something you wanted to have added onto your account. If its not something that you use or find useful, I will create a case to the team in charge and Inbox Preview will be removed within the next 2 business days from your account. Thank you for letting us know about this.

Hayley L
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Member

Re: Inbox Preview

Thank you!

CTCT Employee

Re: Inbox Preview

Hello @AlanM4,

 

You are welcome. Please let us know if there is anything else we could do to assist you!

Hayley L
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Occasional Visitor

Re: Inbox Preview

Hi, I was charged in April and again in May $7 each time for inbox preview. I do not want this feature and see no way in my account settings to turn it off. Please turn it off on my account and refund me. Thanks!

CTCT Employee

Re: Inbox Preview

Hello @patchogueartist,

 

Thanks for reaching out on the Community. I'm sorry that you were charged for Inbox Preview. I can create a case for you to get that taken off your account, it usually takes a couple of business days.  Because we are closed on the weekend, our team will assist you first thing Monday.

Hayley L
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Frequent Visitor

Re: Inbox Preview

Same happened to me. Please, refund the money and log me out of that service. Thanks.

CTCT Employee

Re: Inbox Preview

Hello @DanaeO5,

 

Thank you for reaching out to us on the Community! I am so sorry that you were charged for the Inbox Preview if it was not an intentional purchase. I will create a case to our billing team and Inbox Preview will be removed within the next 2 business days from your account. Thank you for letting us know about this.

 

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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