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Inbox Preview

Regular Visitor

Inbox Preview - STOP BILLING ME

I tried inbox preview.  I used it once.   I did not like it.  Please stop billing me for this.  We pay enough for your service...This should be free.  Please stop billing our account for this.  We do not use it, we do not want it, and you give us no way to disable it.

 

Thank you.

 

CTCT Employee

Re: Inbox Preview - STOP BILLING ME

Hello @JamesC0632,

 

Thank you for reaching out to us on the Community and for the feedback. I am so sorry that the tool's use has been unsatisfactory for you. I will create a case for our billing team and your request to cancel Inbox Preview will be processed as soon as possible. Please let us know if there is anything else we could assist you with!

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Senior Member

Re: Inbox Preview

As others have said with a cancellation method not exisiting, can you please cancel the inbox preview for my account and refund the recent $5 charge as I do not want this service? Thanks.

CTCT Employee

Re: Inbox Preview

Hi @CathiL1,

 

I'm sorry Inbox Preview didn't work out for you. I've submitted a request for refund to Billing Support, and this feature will be removed from your account within the next two business days.

 

Nichelle M
Community & Social Media Support


If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Visitor

Inbox preview

Hi. I accidentally clicked on the inbox preview and was charged $10. I've now been charged $10 for an additional 3 months and can't figure out how to stop it. I don't use the service, never have. I get an invoice for the $10 but can't find where on my account I have subscribed to the service to turn it off. Constant Contact, I'm not impressed. Please make your charges obvious with an option to cancel.

New Member

Re: Inbox preview

I agree, we cant get the test email to work at all anymore.

 

Looks like Constant Contact just want an extra $10 for feature that used to be free and has worked just fine until now.....

 

We are already charged a very high price for the service.

 

Not impressed....

CTCT Employee

Re: Inbox preview

Hello @KatieM892Thank you for reaching out to us in the Community. I have requested our team to remove the Inbox Preview product from your account. I will also submit feedback about having an option to cancel the product yourself from within the account. I apologize for any inconvenience this may have caused you.


Caitlin M
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
CTCT Employee

Re: Inbox preview

Hello @SeanC49. Our Inbox Preview is a product available to purchase that allows you to easily preview your email in five different email clients and devices at once. You are still able to use our regular preview feature for no additional charge. I'm sorry to hear that you do not wish to continue using this product but I have sent a request to our team to have this product removed from your account. 


Caitlin M
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Organizer

Re: Inbox Preview

Hi, I am in the same boat. I accidentally clicked on Inbox Preview and was charged for this unwanted service. I would like to cancel this service. I am happy with Constant Contact as a whole, but I do not want this feature. Thank you. 

CTCT Employee

Re: Inbox Preview

Hello @EdwardA4Thanks for reaching out to us in the Community. I'm sorry about the confusion but I have requested our team to remove the Inbox Preview product from your account. Let us know if you have any more questions!


Caitlin M
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
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