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Inbox Preview

Occasional Participant

Re: Inbox Preview

Thank you Irena, how can i follow up on the progress of my refund case?

Moderator

Re: Inbox Preview

Hello @ChristeenA. If you reply directly to the email that I sent to you regarding your Inbox Preview charge, it will be send over to the team that has ownership of your case. 


Caitlin M.
Community & Social Media Support

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Occasional Participant

Re: Inbox Preview

I belive the same thing happened to my account, i did not sign in for the inbox preview i want to remove it and get a refund on the money spent. it started in April which means i was charged for 5$ in April, May, June and July.

 

Thanks

 

Moderator

Re: Inbox Preview

Hello @ChristeenA. I'm sorry that this happened to you but I have sent over your information to our support team about removing this feature from your account. Please let us know if you have any more questions!


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

Re: Inbox Preview

Dear Caitlin,

i want to get a refund on the money spent. it started in April which means i was charged for 5$ in April, May, June and July. 

Moderator

Re: Inbox Preview

Hello @ChristeenA. Since we cannot discuss account charges publically, I am going to email you more information regarding the Inbox Preview charge on your account. Thank you.


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Regular Visitor

Re: Inbox Preview

Yes, I too am being charged $10 extra a month for this service I don't recall signing up for.  Please cancel this for me and refund me for the recent months I was billed. 

CTCT Employee

Re: Inbox Preview

Hello @ZaneA4,

 

For account security, we require that you call our billing department to cancel or change any services on your account. You will find the billing department contact information and hours of operation here. Please let us know if there is anything else we can do for you.

-Curtis P
Community & Social Media Support

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Re: Inbox Preview

Hi, I do not want Inbox Preview and see no way in my account settings to turn it off. Please turn it off on my account and refund me. Thanks for the help, have a good one!

CTCT Employee

Re: Inbox Preview

Hi @Peninsula_Bridge,

 

For account security, we cannot discuss product cancellations publicly. We require that you call our billing department to cancel or change any services on your account. You will find the billing department contact information and hours of operation here.

 

Please let us know if there is anything else we can do for you.

 

Donna_P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.