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Inbox Preview

Occasional Participant

Re: Inbox Preview

I belive the same thing happened to my account, i did not sign in for the inbox preview i want to remove it and get a refund on the money spent. it started in April which means i was charged for 5$ in April, May, June and July.

 

Thanks

 

CTCT Employee

Re: Inbox Preview

Hello @ChristeenA. I'm sorry that this happened to you but I have sent over your information to our support team about removing this feature from your account. Please let us know if you have any more questions!


Caitlin M
Community & Social Media Support

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Member

Re: Inbox Preview

I have also been charged for inbox preview for months and did not sign up for it and was never told there would be a charge.  3 months of $5 charges without being told??  Wondering how this happends...

CTCT Employee

Re: Inbox Preview

Hi @IrinaK9,

 

We're sorry for any confusion about this. The Inbox Preview feature can be added directly from within your account, or a Customer Support representative can add it to your account at your request. Please let us know if you have any additional questions as it has now been removed from your account. 

 

Nichelle M
Community & Social Media Support


If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Participant

Re: Inbox Preview

Dear Caitlin,

i want to get a refund on the money spent. it started in April which means i was charged for 5$ in April, May, June and July. 

CTCT Employee

Re: Inbox Preview

Hello @ChristeenA. Since we cannot discuss account charges publically, I am going to email you more information regarding the Inbox Preview charge on your account. Thank you.


Caitlin M
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Member

Re: Inbox Preview

It can be added, but without the information that it will cost $5/month.  Nowhere was that information shared.  I would also like a refund asap.  

CTCT Employee

Re: Inbox Preview

Hi @IrinaK9,

 

As we cannot discuss billing issues on this forum, I created a case for you for that refund. Thank you!

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Occasional Participant

Re: Inbox Preview

Thank you Irena, how can i follow up on the progress of my refund case?

CTCT Employee

Re: Inbox Preview

Hello @ChristeenA. If you reply directly to the email that I sent to you regarding your Inbox Preview charge, it will be send over to the team that has ownership of your case. 


Caitlin M
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
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