Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.
I'm sorry to hear you feel this way on our Inbox Preview feature! For your account security we ask that you please call into our Billing Department to receive assistance with removing this feature.
I tried inbox preview. I used it once. I did not like it. Please stop billing me for this. We pay enough for your service...This should be free. Please stop billing our account for this. We do not use it, we do not want it, and you give us no way to disable it.
Thank you for reaching out to us on the Community and for the feedback. I am so sorry that the tool's use has been unsatisfactory for you. I will create a case for our billing team and your request to cancel Inbox Preview will be processed as soon as possible. Please let us know if there is anything else we could assist you with!
Hi. I accidentally clicked on the inbox preview and was charged $10. I've now been charged $10 for an additional 3 months and can't figure out how to stop it. I don't use the service, never have. I get an invoice for the $10 but can't find where on my account I have subscribed to the service to turn it off. Constant Contact, I'm not impressed. Please make your charges obvious with an option to cancel.
I agree, we cant get the test email to work at all anymore.
Looks like Constant Contact just want an extra $10 for feature that used to be free and has worked just fine until now.....
We are already charged a very high price for the service.
Hello @SeanC49. Our Inbox Preview is a product available to purchase that allows you to easily preview your email in five different email clients and devices at once. You are still able to use our regular preview feature for no additional charge. I'm sorry to hear that you do not wish to continue using this product but I have sent a request to our team to have this product removed from your account.
Hello @EAHub. Thank you for reaching out to us in the Community. I have requested our team to remove the Inbox Preview product from your account. I will also submit feedback about having an option to cancel the product yourself from within the account. I apologize for any inconvenience this may have caused you.
Thank you for reaching out to the Community! I apologize this service was added on to your account. For the security of your account we cannot go into an account's billing details through the Community. Please give a call in to our billing department at the numbers and hours listed here. Any one of our billing agents can help with this charge on your account and you get any other answers you may need. Thanks!