Some customers are experiencing an issue where their opens and click through reporting are not updating properly. We are working to fix this as soon as possible.
I also didn't want to purchase the inbox preview. It was a complete mistake to purchase it, could I please get the $10 refund? I didn't realize it required a purchase until I clicked the purchase button.
Thank you for reaching out to us! I understand that you mistakenly added the Inbox Preview to your account. In order for that to be taken off your account we would need you to call in and speak with one of our billing reps. For account security we cannot discuss cancellations publicly. Please let us know if you need any further assistance.
Yes, I too am being charged $10 extra a month for this service I don't recall signing up for. Please cancel this for me and refund me for the recent months I was billed.
For account security, we require that you call our billing department to cancel or change any services on your account. You will find the billing department contact information and hours of operation here. Please let us know if there is anything else we can do for you.
Hi, I do not want Inbox Preview and see no way in my account settings to turn it off. Please turn it off on my account and refund me. Thanks for the help, have a good one!
For account security, we cannot discuss product cancellations publicly. We require that you call our billing department to cancel or change any services on your account. You will find the billing department contact information and hours of operation here.
Please let us know if there is anything else we can do for you.
I'm sorry to hear this has happened to you as well! To help maintain your account's security we would be unable to change your billing information here in the Community. If you would like to take off our Inbox Preview tool from your account we ask that you please call in to our Billing Support. One of these agents can be reached at the numbers and hours listed here.