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Inflated "unique click-throughs"

JayH84522
All Star
All Star
‎12-02-2019 09:30 PM
‎12-02-2019 09:30 PM

Inflated "unique click-throughs"

I just sent out my monthly newsletter. This time, the "click-through report" shows about 200 more names for each link than I usually get. I can tell that many of these 200 names are from the same domain, and common among all the links shown on the report. These are not true click-throughs, they are bogus. Where did they come from and how do I get rid of them?

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Frankie_P
Moderator
Moderator
‎12-03-2019 05:03 PM
‎12-03-2019 05:03 PM

Re: Inflated "unique click-throughs"

Hi @JayH84522 

 

It sounds like this reporting is actually being done by the security program of these contacts. Security programs will read through an email, click links, and download files before placing it into this inbox. I apologize at this time being able to omit these opens and clicks from your reporting is not an available feature. It is however a feature request I have tracked in your account.


Frankie.P
Community & Social Media Support

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