When someone signs up for an event and it captures on Propay, it used to show the name of the event in Comment section. This week, it disappeared! HELP
Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.
I'm sorry to hear about the problem you have encountered with ProPay. I'm happy to take a look at the account, can you please email social_support(at)constantcontact(dot)com with your username, the name of the event you are encountering this with, a reference to this post and any other information you have and I will gladly see what we can do.
Thank you for choosing Constant Contact. Have a great weekend.
We have spoken with our API engineers to see if there is anything we can do regarding the customer comment showing a transaction key on ProPay's side, however they have informed us that unfortunately we do not have any control over what information they show. When transactions are processed, we send information to ProPay on the customer and how much they owe, however we do not actually process any payments, so we have control over what information ProPay puts into those fields.
Please let us know if you have any additional questions about this.
have this same issue and spent chat time with ProPay walking them through this issue and some of my specific transactions from 2017 (good) and 2018 (wrong data)
ProPay will be reaching out to ConstantContact to review the API specs. Someone on the ConstantContact side seems to have inserted some additional fields into the API format so ConstantContact is pulling different data into Comment1 and Comment2 than in the past. Basically think of a row of data in excel, you think the event name is in column G, but someone inserted new columns to the left so column G is now column K, or L or M.
So the data used in ProPay column1 and column2 has shifted, and Propay just pulls whatever is in the original columns. Hopefully they can reach their ConstantContact contact to get figured out.
This is BEFORE April 2018
This is AFTER April 2018 and event name missing and so is Comment2 detail. replaced by different (and not very meaningful) data.
Here is relevant part of the chat log. Hope they figure it out soon!
My Chat with ProPay
You[12:45 PM] Up until April 2018, comment 1 showed ConstantContact event name, and Comment2 field showed the registrant name, email and phone number
You[12:47 PM] After April, Comment1 now shows wording like VISA or BILLS or etc. and Comment2 shows "Hosted Transaction ID" like Hosted Transaction ID: 8ec504a4-7f5a-46e2-a136-0e43401deadc
Sydney[12:49 PM] Yes we can see that from our end. I got with our account management team and it 's nothing on our end since the information is brought over from constant contacts. they are going to reach out to our contact that we have with them and have them take a look into this further.
Hope that helps provide some insights!