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Issues regarding the third-generation editor

Occasional Advisor

Issues regarding the third-generation editor

I am currently using the third-generation editor  and am also using the provided mobile-responsive templates from Constant Contact and overall it's been pretty decent, however the more I work with the templates the more issues I have been running into.

 

1. Why can I not use an element from one template on a different one? I only have a limited option of "builds" or "layouts" to use. I would think that it'd be extremely beneficial to be able to use any element created for mobile-responsive emails on any template I chose to further adjust it to my email needs. 

 

For example, using the blue star banner that uses the full width of the email and then "wraps around" the edge on the template "Birthday Banner" on a different template to create a divider that was a bit more visually interesting than a simple thick or thin line.

 

2. I have seen that line spacing is an issue across the board, I've seen three other posts today in my search relating to those. Changing the line spacing under the Design tab is only slightly useful, because then it just changes the entire email's line space. What about adjusting the line spacing between the bullets on a bulleted list? There is no option for that, and adjusting the entire line space of the email only creates new problems.

 

3. To piggy-back on line spacing, can there be an option to have a table inserted for information? I am currently trying to get some information inputted in an email but when I try to add space by "tabbing" or adding it by simply hitting my spacebar 10+ times, it gets screwy after I save or try to preview it.Capture.PNGIn the template after I hit preview:Capture2.PNG

 

I cannot put any sort of spacing between the information I need without it being removed. Any word on when that will be fixed or tables being an option to use? I would rather not have to add yet another image to an email since too many images can result in the email being marked as spam by email providers.

 

4. Why can't I adjust font sizes? It's very inconvenient to not be in full control over the size of font. And what a crazy jump from 28 to 36 to 48. Yikes.

Capture3.PNG

 

Those are the issues that I can think of currently. If I have others I will create another post or perhaps add to this one. I hope some resolutions are coming for several of these inconveniences that are important to have for email design.

11 REPLIES 11
CTCT Employee

Re: Issues regarding the third-generation editor

Hello @ShawnC6,

Thank you so much for contacting the Community! 

 

Thank you for your feedback and we certainly understand why it would be useful to you to have these features. We are always looking for ways to improve the editor for our customers! We take all customer feedback seriously and I have submitted your feedback about this feature's over to our Product teams. 

 

Thank you again for your input, we really appreciate it!


 

Mariah_P
Community & Social Media Support

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Occasional Advisor

Re: Issues regarding the third-generation editor

Mariah,

 

Would you have any suggestions on temporary fixes for the issues I am running into? Specifically right now I am trying to figure out something to do about the spacing in the table of information I need to showcase in an email.

Moderator

Re: Issues regarding the third-generation editor

Hello @ShawnC6. While we still tracking feedback about having these features being available in the third-generation editor, we do have a workaround for having some more control over line spacing. Under the Design tab, you can use the dropdown to change the font size to be smaller for less line spacing and larger for more line spacing then go into each text block to adjust the font size. This spacing will affect all text blocks so it is something to keep in mind. 


Caitlin M.
Community & Social Media Support

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Occasional Advisor

Re: Issues regarding the third-generation editor

In my original post I commented about this "fix" that I saw in other threads here. It isn't very useful for what I am trying to do to further customize a template.

Moderator

Re: Issues regarding the third-generation editor

Hi @ShawnC6

 

I apologize this workaround isn't exactly what you're looking for. We are always looking for ways to improve our user's experience! The ability to control line spacing is something we are actively looking into. In fact, we have tracked this request in your account and submitted your feedback to the appropriate teams.


Frankie.P
Community & Social Media Support

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Highlighted
Occasional Advisor

Re: Issues regarding the third-generation editor

Frankie,

 

Any thoughts about a workaround that mimics utilizing a table layout for charts of information?

CTCT Employee

Re: Issues regarding the third-generation editor

Hey @ShawnC6,

 

Thanks for getting back to us.

 

One thing that you could do is add your information to a spread sheet and link to that spreadsheet within your email. Click Here for more information on creating a document link within your email.

 

I hope that this helps but please let us know if you have additional questions. Thanks!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


Occasional Advisor

Re: Issues regarding the third-generation editor

Evan,

 

Unfortunately, no, that is nothing like I am looking for. I'm not looking to create attachments for email campaigns.

Moderator

Re: Issues regarding the third-generation editor

Hello @ShawnC6. I can understand how being able to insert tables in the third-generation editor would be useful for you. You can take a screenshot of the table if you have it created somewhere outside of Constant Contact and then insert it as an image into your email. Creating the screenshot means that you wouldn't have to worry about the text formatting differently once it is viewed on a smaller screen. You had expressed some concerns earlier about inserting an image of your table. Although emails that contain mostly images can get picked up by spam filters, we suggest including some text in your email such as your contact information to reduce the chances of this happening. Here are some other steps to help your email land in the inbox.


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.