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It wasn't easy to enter new credit card info; billed double the amount owed.

Occasional Visitor

It wasn't easy to enter new credit card info; billed double the amount owed.

My credit card was compromised and I needed to wait for a new card/number to arrive by snail mail. On your website, I tried going to My Account/Payment Method/Edit. I clicked on VISA but it didn't open the fields for changing the account number. I managed to do a work around by going through the Payment Plan/Monthly/Edit link. However, though I owed only $45, I was billed $90 without explanation or option to change the payment. What happens now?
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Honored Contributor

Re: It wasn't easy to enter new credit card info; billed double the amount owed.

You'll need to call to get that addressed.
Occasional Visitor

Re: It wasn't easy to enter new credit card info; billed double the amount owed.

Thank you. I'll call CC.