You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.
Thank you for bringing this to our attention! I apologize you're having this experience with updating the color on your form. I can understand how important it is for you to easily create a sign-up form through your account. With that said, you mentioned applying a custom hex code doesn't work. What exactly doesn't work (error message, apply button unresponsive, etc.)? Having any further details on what you're experiencing is important information for us to have so we may troubleshoot further for you.
Thank you for these clarifying details! We were able to determine this is a defect you are experiencing with our landing page sign-up forms. This is something we are continuing to troubleshoot. We have also added you to our queue to be notified when it is resolved. A workaround we suggest in the meantime is to pick the closest matching color you can. I truly apologize for any inconvenience this may cause.