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Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.

Legacy Newsletters

Occasional Participant

Legacy Newsletters

Why are you not allowing new features like "resend to did not open" to apply to legacy newsletters?

I pay the full price but I am not getting access to all the features.

This is very unfair.



Re: Legacy Newsletters

Hi @BrendaC2


Thank you for reaching out to the Community. I can definitely understand how helpful these new features would be in our legacy newsletters. I apologize they are only available in our 3GE templates. You do however have access to these templates without needing to upgrade. In fact, if you were to create a brand new email in your account it will be in a 3GE template with these features available.  Resending a legacy newsletter to non-openers will have to be done manually. Here is an article we have with steps on how to do this. I hope this helps!

Frankie P.
Community & Social Media Support

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