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Lines on email

Occasional Contributor

Lines on email

There is another closed thread on this issue; https://community.constantcontact.com/t5/Need-help-with-something-else/Lines-on-sent-email/td-p/3014... but Support seem to have helped with it. 

 

I am having the same problem and I've moved about the images/ blocks, and if I get rid of one line another seems to appear elsewhere. 

 

Hope someone can help!

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7 REPLIES 7
CTCT Employee

Re: Lines on email

Hi @AshKey,

 

We're very sorry to hear that lines are appearing in your email campaign as well. We are tracking this in customer accounts and our engineers are working as quickly as possible to get it resolved! We do know that this seems to be happening with email marketing templates from all email marketing companies. Nevertheless, in some cases, combining multiple blocks into one block will reduce the number of lines. Another workaround would be to match the Outer Background color of your email campaign with the Inner Background color. In your email campaign, click Design to change the background colors:

 

2018-02-06_13-28-30.png

 

 


Nichelle M
Community & Social Media Support

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Occasional Contributor

Re: Lines on email

Is there any resolution on this issue yet? I am still getting lines and making the inside and outside of the email the same colour does not work for my emails. 

CTCT Employee

Re: Lines on email

Hello @AshKey,

 

Thank you for your response!

 

We are happy to look into this issue for you. Would you kindly send and email to social_support(at)constantcontact(dot)com with your username and a reference to this post?

 

Thank you!

-Curtis P
Community & Social Media Support

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Visitor

Re: Lines on email

I am also getting lines in my emails. Very frustrating. I have contacted support about this issue on multiple occasions. I have tried troubleshooting about every way imaginable. I have matched background and inner colors and continue to get the same results. Hoping you can find a solution soon or we will have to find a different means of generating our company newsletter. FRUSTRATING! At this point I would not recommend your service to anyone.

CTCT Employee

Re: Lines on email

Hey @HeicoCG,

 

Thank you for reaching out to us! I apologize that this issue keeps persisting no matter the troubleshooting you try. Just for the sake of troubleshooting, are you able to see if the issue persists on another computer or device? Thank you so much for your time! 

 

Desi_B
Community & Social Media Support

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Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Visitor

Re: Lines on email

Yes, we have tested this on numerous devices, not just 1 computer. Lines do not display on android devices. But consistently show when viewed with outlook. Our organization all uses windows 365 and outlook for our email. So this continues to be an issue.

Moderator

Re: Lines on email

Hi @HeicoCG 

 

Thank you for following up with these details. We have added this information to the ticket created under your account to track this experience. This is however something that only affects Outlook. At this time lines appearing in Outlook 2016 and Outlook 2019 and Office 365 is something we are still troubleshooting with the help of Microsoft. This is a widespread bug with Microsoft Outlook that affects all emails, not just Constant Contact. In the meantime, another workaround we can suggest is dragging a block like a divider next to the affected block to create a new column. Once this column is created add all the affected blocks to one column. You will then delete the block/divider in the other column, so that the content is back to one column. Please let us know if this helps!


Frankie P.
Community & Social Media Support

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