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Lines on sent email....

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Occasional Contributor

Lines on sent email....

So we have some line that are showing up on the sent emails. So far it's just this one. Everything looks fine in the browser/editor. Then you send and bam, lines. Any thoughts? FYI it's in Outlook. We've annotated the lines with blue circles.

messed up message.png

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17 REPLIES 17
Moderator

Re: Lines on sent email....

Hello @ChadA34. I'm sorry that this has happened to you but I wanted to thank you for including a screenshot as this is very helpful during troubleshooting. I sent a copy over to my Outlook (which is 2010) and I did not see these lines appear. May I ask what version of Outlook you are using? You can either reply here or if you wanted to reply privately, you can also email this information to social_support(at)constantcontact(dot)com and include a reference to this post.


Caitlin M.
Community & Social Media Support

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Occasional Contributor

Re: Lines on sent email....

Hi Caitiln,

 

We are using office 2013. We did try it on other devices like our phones etc.. and no lines. Very strange.

 

Thank you,

Ryan 

Moderator

Re: Lines on sent email....

Hello @ChadA34. Thanks for that information. I spoke with an upper level of support and they were not able to replicate the issue in Outlook 2013. However, they did create a copy of your email and worked in a few of the blocks. Could you send a preview of the draft email that has "t2" at the beginning and let us know if you still see these lines?


Caitlin M.
Community & Social Media Support

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Occasional Participant

Re: Lines on sent email....

Hi Caitlin,

I am having the same issue with lines being shown on the sent email. It does not show up in the edit mode or preview. I have attached a screen shot for reference. How do I resolve this issue?Capture.JPG

Moderator

Re: Lines on sent email....

Hello @RobP8. I'm sorry that you are seeing these lines. What email client were you viewing your campaign in? I believe it is Outlook but I'm unsure of the version you're using. I created a support copy in your account and adjusted some blocks. Could you please send yourself a preview and let us know if you are still seeing these lines?


Caitlin M.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

Re: Lines on sent email....

Hi Caitlin,

 

Your copy seemed to have worked and the test email didn't have any of the lines on it. What did you do to fix this as it seems to be a reoccurring issue for me?

 

We use Outlook 2016.

 

Thank you for your prompt reply!

CTCT Employee

Re: Lines on sent email....

@RobP8

 

This is something that we have seen with that web-mail client specifically. These types of display issues happen with email marketing templates from all email marketing companies and custom code as well. Sometimes you just have to play around with the template a bit to get it to display properly on that specific web-mail client.

In your copy we noticed that your content was in a headline block with images that were either left or right aligned. We placed your text content into a new block then dragged the appropriate image into place so that the text wrapped to the left or right. I am glad to hear that this fixed that display issue on your side!

Have a great day!

 

Evan G.
Customer Engagement Specialist
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Occasional Participant

Re: Lines on sent email....

Hi, I am still having this issue with the lines showing. I have played around with the layout many times now and it doesn't seem to matter if I drag the image into the text layout. The lines also seem to change placement if you zoom in on the sent email, so it doesn't really matter how I try to edit the layout. It changes the line placement each time when the zoom view is changed. I've attached screen shots at different zoom views. Capture1.JPGCapture2.JPG

Moderator

Re: Lines on sent email....

Hi @RobP8

 

So sorry to hear you're seeing those lines in your email again! Following the steps the previous support agents took, I created a "Support Copy" of this email in your account with these blocks adjusted. Can you please send yourself a preview of this email and let us know if you are still seeing these lines?


Frankie P.
Community & Social Media Support

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