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Lines on sent email....

Occasional Participant

Re: Lines on sent email....

Yes the lines are still showing in the "support copy" preview as well. Capture.JPG

Moderator

Re: Lines on sent email....

Hi @RobP8

 

Thank you for testing that Support Copy! What you are experiencing is something we are currently looking into further; in fact I have submitted this experience to the appropriate teams. In some cases combining blocks into one can help reduce the line, which is what Evan previously did. I took these same steps in the Support Copy. Because you still see the lines, I suggest changing the Outer Background Color of your email to match the Inner Background Color.


Frankie P.
Community & Social Media Support

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Member

Re: Lines on sent email....

Hi,

 

I am also seeing white lines on my email only in the test email. It looks perfect in preview mode but not when I send the test email. I'm also seeing a difference in the text at the bottom. It's centered in preview but on the edges in the test. What can I do?1.PNG2.PNG

CTCT Employee

Re: Lines on sent email....

Hello @RSwayne1

I see you reached out to us on Twitter. I have responded and will continue to assist you there.

 


Elizabeth Moneypenny
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Member

Re: Lines on sent email....

I am having the same issue. How do I fix this?

CTCT Employee

Re: Lines on sent email....

Hi @AmyD7196,

 

We're very sorry this is happening within your email campaign as well! Please know that we are tracking this for our engineers who are working to fix it as quickly as possible. In the meantime, the workaround is to change the Outer Background Color to match the Inner Background Color. Within the editor, click the Design tab, and then you can click the color squares to change the background colors:

 

2018-02-26_15-23-24.png

 


Nichelle M
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Visitor

Re: Lines on sent email....

This is still an ongoing issue for us. Has any progress been made?

 

 

CTCT Employee

Re: Lines on sent email....

Hello @Sued37,

 

Thank you for reaching out to the Community!

 

I am sorry to hear that you are running into this issue. I highly suggest trying the suggested workaround above. If this does not fix the issue then please send an email to social_support(at)constantcontact(dot)com with your username, a brief description of the issue and the name of the email that you are working on. We'll hop in and take a look! In the meantime, please let us know if you have additional questions.

 

Thank you for using Constant Contact, have a great day!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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