cancel
Showing results for 
Search instead for 
Did you mean: 
Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.

Lines on sent email....

Occasional Participant

Re: Lines on sent email....

Yes the lines are still showing in the "support copy" preview as well. Capture.JPG

Moderator

Re: Lines on sent email....

Hi @RobP8

 

Thank you for testing that Support Copy! What you are experiencing is something we are currently looking into further; in fact I have submitted this experience to the appropriate teams. In some cases combining blocks into one can help reduce the line, which is what Evan previously did. I took these same steps in the Support Copy. Because you still see the lines, I suggest changing the Outer Background Color of your email to match the Inner Background Color.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Member

Re: Lines on sent email....

Hi,

 

I am also seeing white lines on my email only in the test email. It looks perfect in preview mode but not when I send the test email. I'm also seeing a difference in the text at the bottom. It's centered in preview but on the edges in the test. What can I do?1.PNG2.PNG

CTCT Employee

Re: Lines on sent email....

Hello @RSwayne1

I see you reached out to us on Twitter. I have responded and will continue to assist you there.

 


Liz_M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Member

Re: Lines on sent email....

I am having the same issue. How do I fix this?

CTCT Employee

Re: Lines on sent email....

Hi @AmyD7196,

 

We're very sorry this is happening within your email campaign as well! Please know that we are tracking this for our engineers who are working to fix it as quickly as possible. In the meantime, the workaround is to change the Outer Background Color to match the Inner Background Color. Within the editor, click the Design tab, and then you can click the color squares to change the background colors:

 

2018-02-26_15-23-24.png

 


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Visitor

Re: Lines on sent email....

This is still an ongoing issue for us. Has any progress been made?

 

 

CTCT Employee

Re: Lines on sent email....

Hello @Sued37,

 

Thank you for reaching out to the Community!

 

I am sorry to hear that you are running into this issue. I highly suggest trying the suggested workaround above. If this does not fix the issue then please send an email to social_support(at)constantcontact(dot)com with your username, a brief description of the issue and the name of the email that you are working on. We'll hop in and take a look! In the meantime, please let us know if you have additional questions.

 

Thank you for using Constant Contact, have a great day!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


Occasional Contributor

Re: Lines on sent email....

Changing the background color to match the inner color is not a solution. This issue has been ongoing for over a year, and I'm still having the same problems today. It is not an Outlook issue. It is a Constant Contact issue.

 

Why do some blocks show lines and some don't despite being created in the same manner? CC has had long enough to deal with this issue, and I canceled my account after 8 years of being a customer (combined between 2 jobs) because there are just entirely too many "glitches" for this service. We spend hours working on these projects only to have them look like an amateur did them.

CTCT Employee

Re: Lines on sent email....

Hi @MattL842 

 

I'm sorry to hear you are still experiencing problems with this. I'm happy to look further into the issue for if you would like and I can assure you that our engineering team is still looking into the issue and any resolution we may use to resolve it. I understand your frustration with the issue and the workaround and will submit your feedback to our team. 

 

Thank you for reaching out to the Constant Contact Community. Have a good day.


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!