I'm using list builder v2 for Ipad and anytime an email with a .ca extension is entered it shows an error message "invalid email" .com extensions work just fine. I use my Ipad offline at trade shows for customers to enter their email contact.
.ca emails work fine from the browser.
Thank you for reaching out to us about this. We actually don't have any other reports of the ListBuilder app refusing .ca addresses so our internal team is going to research this further to see what may be causing this and how we can resolve it. That team will contact you directly within the next 4 business days with any information that they've found.
We really appreciate you letting us know that this is happening for you! If there's anything else that we can assist with in the meantime, please don't hesitate to let us know.
A quick update on this issue, seems line any extension less than 3 characters, ie: .ca, .eu, .co etc... will not work. Anything with 3 characters ie: .com, .biz works just fine. When I type in the 2 character extension I get this invalid email icon on the right of the email field as soon as I move to the next input field. 2nd tier support from Constant Contact sent me an email that they are working on the problem and looking for a solution. Crossing my fingers and hoping for a quick resolution.
Thank you for reaching back out to us. We appreciate your update on this issue. If you happen to have any additional questions, feel free to reach back out to us and we'd be more than happy to assist. In the meantime, have a wonderful day!
So, is this ever going to be resolved? .co.uk still shows as invalid. I'm no techy but it seems like it shouldn't be a difficult thing to do.
Thank you for letting us know you're having this experience as well! What type of device are you using (phone or tablet)? What is the operating system of the mobile device (iOS or Android)? Does closing the app and re-opening it help? If restarting the app does not in fact help, you can also try using our Constant Contact App. Our mobile app is another great way to continue adding contacts through your mobile device. If you are more comfortable with a desktop experience instead, please log into your account and add contacts through your desktop browser instead.