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Live Chat Support

Live Chat Support

Have been on hold for literally an hour>>>

7 REPLIES
CTCT Employee

Re: Live Chat Support

Hi @IndianaCountyCEO!

 

Thanks for reaching out about our live chat support. I'm very sorry that you had such a long wait time. Have you tried using another internet browser to connect to us? Sometimes there are plug-ins in browsers that will interfere with our chat system as well, so we recommend disabling any extensions/plug-ins if you are having connection issues. I also recommend to try opening the Chat window while in Incognito/Safe Mode and see if that resolves it. If these techniques do not work, please reach out to us and we can troubleshoot further.

 

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Member

hey

hey

CTCT Employee

Re: hey

Hello @EdC00,

 

Thank you for reaching out to the community! Is there something that we can assist you with?

 

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
New Member

Re: Live Chat Support

Hello,

i made a new Account on Constant Contact.

but now with reason that have been suspended.. Why ?? 

Tags (1)
CTCT Employee

Re: Live Chat Support

Hi @Karanv9,

 

We're sorry you're not able to access your new account! Please contact our Account Review team for further

assistance. Here's a link with all of their contact information and hours of operation: Contact an Account Review Specialist. Thanks!

 

Nichelle M
Community & Social Media Support


If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Regular Visitor

claim

Very Urgent

My name is Kenya Munoz

I live in Lima, Peru

I'm an IT Engineer

 

I advise 2 companies, they are my clients

I convinced to both of them to work with Constant Contact for their marketing, since 3 years ago and everything worked very well

Both companies base their sales 80% in Constant Contact

 

They are 2 different companies:

 

AM Business SAC

Constant Contact User: ambcapacitacion

www.ambperu.com

18 years

 

Fobus SAC

Constant Contact User: fobusperu

www.fobusperu.com

10 years

 

Both have different manager and different workers

Only they have in common is that I advise them in emailing with Constant Contact

 

I thought that everything was good with both accounts, but on April 30, Giancarlo from my office called Constant Contact and they told him that he had to cancel one account, he did not understand the conversation well, we spoke Spanish natively, English is not good for us,

In addition all the emails from the canceled (User: ambcapacitacion) account have been sent to "unsubscribed" of “User: fobusperu”, with 70% of our clients are removed!

 

Giancarlo tried to communicate with Constat Contact in Spanish without success on May 27 to inform me of the problem with Constat Contact, that I am the administrator of both accounts, and know what happened and can explain in detail. We have emails with more than 2 years , but they are our frequent clients. As I said before I give service to the two companies because I have extensive knowledge in Constant Contact, now the sales of the courses of the 2 companies have reduced 70% since one of the accounts was canceled (ambcapacitacion) and the other (User: fobusperu) All User emails have been put: fobusperu, like: "unsubscribed"

They are 2 different companies!

 

Problem:

I have a mistake

As both accounts worked without problems, I thought everything was good

No one from Constant Constant told me to check my emails

I thought everything was good

 

Solution:

I already removed all emails from both accounts

Now, I upload to "user: fobusperu" only good emails, please check

I removed bad emails from both accounts

 

I Request Constant Contact (Very Important):

Please I need to Reestablish account, Constant Contact User: ambcapacitacion

It is a small company of 20 people, 80% of its sales are by Constant Contact

It is a very serious situation

I promise: remove all data and upload only active emails

They are 18 years of good work

We do not want to lose jobs, 20 persons

If you saw that I upload bad emails, I authorize you to cancel that account, but that will not happen

CTCT Employee

Re: claim

Hello @First-NameL33316,

 

Thank you for reaching out to the Community!

 

I am sorry to hear that you have experienced this issue. This is something that we would be more than happy to assist with. I want to ensure that you get the best support possible. For that reason, I highly suggest giving us a call so that we can get this sorted out. We do offer Spanish support. Please Click Here for our contact information.

 

Again, I apologize for the inconvenience. Please give us a call when you have a moment and we'll do our best to get this sorted out. Thank you for using Constant Contact, have a great rest of your day!

 

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


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