Thanks for reaching out about our live chat support. I'm very sorry that you had such a long wait time. Have you tried using another internet browser to connect to us? Sometimes there are plug-ins in browsers that will interfere with our chat system as well, so we recommend disabling any extensions/plug-ins if you are having connection issues. I also recommend to try opening the Chat window while in Incognito/Safe Mode and see if that resolves it. If these techniques do not work, please reach out to us and we can troubleshoot further.
Thank you for reaching out to the community! Is there something that we can assist you with?
We're sorry you're not able to access your new account! Please contact our Account Review team for further
assistance. Here's a link with all of their contact information and hours of operation: Contact an Account Review Specialist. Thanks!