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My name is Kenya Munoz
I live in Lima, Peru
I'm an IT Engineer
I advise 2 companies, they are my clients
I convinced to both of them to work with Constant Contact for their marketing, since 3 years ago and everything worked very well
Both companies base their sales 80% in Constant Contact
They are 2 different companies:
AM Business SAC
Constant Contact User: ambcapacitacion
Constant Contact User: fobusperu
Both have different manager and different workers
Only they have in common is that I advise them in emailing with Constant Contact
I thought that everything was good with both accounts, but on April 30, Giancarlo from my office called Constant Contact and they told him that he had to cancel one account, he did not understand the conversation well, we spoke Spanish natively, English is not good for us,
In addition all the emails from the canceled (User: ambcapacitacion) account have been sent to "unsubscribed" of “User: fobusperu”, with 70% of our clients are removed!
Giancarlo tried to communicate with Constat Contact in Spanish without success on May 27 to inform me of the problem with Constat Contact, that I am the administrator of both accounts, and know what happened and can explain in detail. We have emails with more than 2 years , but they are our frequent clients. As I said before I give service to the two companies because I have extensive knowledge in Constant Contact, now the sales of the courses of the 2 companies have reduced 70% since one of the accounts was canceled (ambcapacitacion) and the other (User: fobusperu) All User emails have been put: fobusperu, like: "unsubscribed"
They are 2 different companies!
I have a mistake
As both accounts worked without problems, I thought everything was good
No one from Constant Constant told me to check my emails
I thought everything was good
I already removed all emails from both accounts
Now, I upload to "user: fobusperu" only good emails, please check
I removed bad emails from both accounts
I Request Constant Contact (Very Important):
Please I need to Reestablish account, Constant Contact User: ambcapacitacion
It is a small company of 20 people, 80% of its sales are by Constant Contact
It is a very serious situation
I promise: remove all data and upload only active emails
They are 18 years of good work
We do not want to lose jobs, 20 persons
If you saw that I upload bad emails, I authorize you to cancel that account, but that will not happen
Thank you for reaching out to the Community!
I am sorry to hear that you have experienced this issue. This is something that we would be more than happy to assist with. I want to ensure that you get the best support possible. For that reason, I highly suggest giving us a call so that we can get this sorted out. We do offer Spanish support. Please Click Here for our contact information.
Again, I apologize for the inconvenience. Please give us a call when you have a moment and we'll do our best to get this sorted out. Thank you for using Constant Contact, have a great rest of your day!