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Live Chat ? does it actually exist

Visitor

Live Chat ? does it actually exist

Trialling the product trying to find out about a couple of features so click live chat ...... opens box with links to phone numbers and its unclear whether chat service or not - header says its available
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5 REPLIES 5
CTCT Employee

Re: Live Chat ? does it actually exist

Hello @SteveM775

 

I am sorry to hear that the Live Chat button was not working for you.  Our chat support team is available only during the week at the hours listed here.  If you attempted to reach out to the team around the time you posted, the link would not have worked due to the timing.  

 

If you have any questions, feel free to post them here, or try chatting or calling during our regular business hours.  

Visitor

Re: Live Chat ? does it actually exist

Thanks for the response - dont you think it would've been easier if it said that in the pop up window?

Moderator

Re: Live Chat ? does it actually exist

You're welcome. Thanks for this feedback, we will pass it alongon your behalf!

 

Have a good weekend. 

Hannah M.
Community and Social Media Support

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Visitor

Re: Live Chat ? does it actually exist

Live chat is a bait and switch. 

CTCT Employee

Re: Live Chat ? does it actually exist

Hi there @JillW656 

 

I'm really sorry to hear you feel that way about our live chat support. We'd love to hear feedback from you on how you think we could have improve improved this experience, or how we can improve your next experience. 


Brigitte P
Community & Social Media Support

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