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Loading Screen Takes Forever! Very Unproductive.

Occasional Contributor

Loading Screen Takes Forever! Very Unproductive.

The Loading Screen (pictured below) once you Login takes FOREVER (in internet terms) and frequently causes me to browse away to another tab, while waiting for it to load. I have a fast 100Mbps connection. This has been the case for years, across many devices.

 

It's 2019, does the platform REALLY need that much time to load? It feels like a Sluggish website from the early 2000's.

loading screen.png

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3 REPLIES 3
Moderator

Re: Loading Screen Takes Forever! Very Unproductive.

Hi @TransglobalS. I'm sorry that you are experiencing slow loading times but I'd be happy to see what we can do to help. The Constant Contact website can use more bandwidth than normal websites. Have you run a speed test lately? For the best site experience, we want to see an upload and download speed of at least 3mbps. If you have slow upload and download speeds, this can cause timeout errors and slow page loading even if other sites work just fine. 

 

Another issue that can cause slow loading times is a cache buildup. The cache acts like a database, which can get outdated easily, causing Constant Contact to reference old information. To remedy this, a simple close and reopen of your browser should clear the cache and any outdated information the browser might be holding on to. 

 

We suggest trying these steps first and if you still need further assistance, please reply here so we can help!


Caitlin M.
Community & Social Media Support

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All Star

Re: Loading Screen Takes Forever! Very Unproductive.

I have 1Gig fiber and screen loading for me on Constant Contact is like watching paint dry.  It is not on my end... has gotten worse over the period that I have been a member.

Moderator

Re: Loading Screen Takes Forever! Very Unproductive.

Hi @JanetC449 

 

I apologize you are unable to work in your account as easily as you should! Are you receiving any error messages? Is this happening when you are trying to login, or access a different tab of your account? What browser are you working in? Are you having this same experience in a different browser or a private/incognito window? Testing your browser is a great troubleshooting step we always suggest. This allows you to see if there are any 3rd party add-ons that could affect how Constant Contact works in a browser.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.