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Loss of Social Functionality

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Regular Visitor

Loss of Social Functionality

Although Constant Contact's pages promise that we can share our campaigns on Facebook, the promised buttons or links to make that happen are almost never available in ANY browser once I've scheduled a campaign. The interface is clunky, and doesn't load properly.

 

I repeat, this is with all browsers on my recent model Mac: Safari, Google Chrome, Netscape.

 

Thanks for any help, or assurances that this flaw is being fixed.

3 REPLIES 3
CTCT Employee

Re: Loss of Social Functionality - Status changed to: Open Questions

Hi @JoyfulDog,

 

This feature currently exists for a scheduled email when you are viewing the email details page:

2017-07-11_1539.png

We hope this information is helpful.

 

Regular Visitor

Re: Loss of Social Functionality

Ariana,

 

Please note that in my original message I say:

 

"the promised buttons or links to make that happen are almost never available in ANY browser once I've scheduled a campaign. The interface is clunky, and doesn't load properly."

 

I understand that the functionality is promised to be available after a campaign is scheduled, but it is simply not present after I have scheduled a campaign. I have tried it in all browsers on my y.2013 Macbook Pro.  The functionality is absent when I view the details page.

 

Thank you.

 

 

CTCT Employee

Re: Loss of Social Functionality

Hi @JoyfulDog,

 

I see it has been some time since the last reply, and I apologize for the delay. Can you take a screenshot of the email's details/reporting page with the lack of that button? It does look like this may be an issue that we are tracking, and I would like to investigate this further. Could you please send us an email at social_support(at)constantcontact(dot)com, with your username, a reference to this post, and a brief description of the issue, including a screenshot if you can get one, and we will troubleshoot this with you! Thank you so much for your patience and understanding in this matter.

 

Gwendolyn B
Customer Engagement Specialist
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