I can definitely help you understand your bounces. Unfortunately if the emails bouncing have a company domain their server might be blocking the mailings from coming in. I would check out this FAQ about deliverability and see if that helps explain the situation a little more. If after reading that you still have additional questions please let me know and I'll do my very best to assist!
All of our yahoo emails are getting bounced -- including my husband's. Is this a common problem? How can we change it? **Removed By Moderator**
I apologize for any inconvenience. I have taken a look into your account and notice that fortunately, many of our Yahoo contacts are receiving our emails! I do however, see that a few specific ones are bouncing back. They happen to be on our Global block list, and happen to have been for quite some time.
At this time, I can remove 5 from our Global Block list and will gladly do so. Going forward, if you notice that any Yahoo email addresses continue to bounce, let us know and we can assist you further at that time. Your husband's email will be one of the 5 I am removing today so he should be just fine receiving campaigns going forward.
If you have any questions going forward, please don't hesitate to reach out!
Our Global Block List is a setting within our system where we can check the sending status of a contact. We also have the ability on our end to alter this setting.
I understand the hold list concept very well at this point.
Sorry if I wasn't clear, I was asking about what criteria was used to unblock the 5 email addresses?
Thanks for clarifying. Although I can't tell you much about the internal tool we use, when looking into this type of bounce we look into the history of the email address in question (to see if they ever opened your emails!), and then check out when it was added to global block (In this case, the majority of the addresses have been there for a while) and if it was because of the repeated bounce. The internal tool we use also tells us if the contact requested the block, in which case we couldn't remove them for you.
Hope this helps,