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In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
I'm sorry for this frustration. We do have a great sending reputation with lots of different email clients. Gmail emails can be tricky because the user might see the emails going into a different tab than they normally check . Gmail is set up with a tab format. These tabs include "Primary", "Social", "Promotions" etc. You can request that users move your email from promotions to their primary tab so that it shows there everytime if this is the problem.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!