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Mail is not being delivered

Occasional Visitor

Mail is not being delivered

I have had a large number of contacts report that they do not get our Emails. Even the client on this account is not receiving them. It seems that Constant Contact is triggering spam filters, or worse, is being completely blocked. Does not do much good to pay for the account if no one is getting the emails. Thoughts or suggestions?
1 REPLY
CTCT Employee

Re: Mail is not being delivered

Hello @LisaD7239,

 

Thank you for posting this to the Community!

 

I am sorry to hear that you are receiving reports of your emails not being delivered. I know how important it is to have your message delivered and I am more than happy to assist! In this case I will need some additional information to determine what may be happening. Please send an email to social_support(at)constantcontact(dot)com with the following information:

 

Your account username:

The name of a campaign that is not being delivered:

A few examples of contacts who are not receiving this email:

 

Please feel free to give us a call for immediate assistance with this issue. Click Here for our contact information.

 

Thank you for using Constant Contact, have a great day!

 

Evan G.
Customer Engagement Specialist
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