We're very sorry for any frustrations with survey links, as we know how important it is to get the results! The best way to ensure you're copying the correct survey link is to grab the short URL (it's accessible two ways.) Just click Campaigns, click Campaign Type and select Feedback & Surveys. You'll see the link icon next to the active survey or you can click Actions and select Short URL:
You can then copy/paste that URL into your email campaign, and/or post on it your website. I hope this helps! If not, please feel free to send us an email to social_support(at)constantcontact(dot)com with your username and a reference to this post and we can further investigate.
Thank you for your prompt reply Nichelle.
I have tried your suggestion of grabbing the link from the little icon beside the survey (rather than in the details page) and it appears to work.
This will hopefully stop this from happening in the future but unfortunately still doesn't explain why it happened in the first place. As mentioned, when the hyperlink was clicked in the two previous emails there was no yellow warning bar about it being the test survey. As well, in the editing portion of the email, the links do not have the "TEST SURVEY" wording at the end of the URL.
I'm going to be watching things more closely and just hope it doesn't happen again. Hopefully this was just a glitch in the system somewhere that was short-lived won't affect future surveys.
Thank you again and have a great day!
Good morning - I am having this same issue with survey test/live link. I must have the old CC interface because the screenshot shown and instructions described above to get a short URL - which apparently solved the problem for someone else - are not what I view. I looked in the code of my survey email and the link in my email appears to be the live link, ends with "start." But when I save and send a preview email out to my Outlook or Yahoo addresses, the test link is embedded instead and no responses are recorded. I've tried inserting the live link via the add Survey/Poll link, I've added the live link via copy/paste into my email, and have tried checking the link in the code to see if it is in indeed the live link. This is delaying my project and I also fear that a past project apparently preformed the same way. I have used CC for a long time and usually had no issues like this occur.
Hello @SharonG14. I see that you did chat with our Support team this morning about the trouble you were having with your survey link and they were able to assist you. In case anyone has a similar question, responses taken from the link in the preview/test email will not be recorded in the survey product. Once the invitation for the survey has been scheduled and sent, then the responses will be recorded.
FYI for any others who experience this - my solution was to actually "send" out the email including the live survey link to myself and some colleagues to take and test the live survey, and to confirm that responses were received. Then copy that final email and resend it to my intended email list.
Thank you for the timely reply!
Hi @SharonG14. You're so welcome! I'm happy that you were able to start to collect those responses. Thanks for letting our fellow Community members know about the steps that you took.