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Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

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All Star

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

Hi @NSUlaw,

A word of caution: I believe there is no problem with sending a test mail from the previews, but the problem occurs only when a campaign is sent out "for real". The difference is that the links are modified to be able to provide tracking information, which "test/preview" emails don't have.

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Occasional Participant

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

At least six days and counting and still no solution from Constant Contact.  Pathetic.

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All Star

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

This needs to be escalated urgently and we need some meaningful estimate of when it will be fixed.

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CTCT Employee

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

Hello everyone, 

 

We want to thank you all for reaching out to us and relaying your concerns about this issue. We wanted to give you a little more insight into what is happening from our end and what we are doing to work towards a resolution. Our Mail Operations team has looked into the tracking links that we use (r20.rs6) to ensure that there is not a larger issue with the urls, and we are happy to report that there are no other URL scanning services that are blocking the links. This means that this issue is only appearing for some people who are using Office 365, not all Office 365 users. Our Standards and ISP Relations team has been working with the Office 365 folks to fix this for our mutual customers. 


While we do not have a resolution or a timeframe for a resolution currently, we did want to let you know about a couple of things about this: 

  • If you are a system admin, you can report the issue here to Microsoft. Please note, the following link does require system admin access, so while this may not be you, there could be someone else in your organization who might be able to assist you with reporting the issue to Microsoft. This helps to prioritize the issue with the Office 365 team in order to expedite a resolution from their side. 
  • If you have not reached out to our support team, we can also track this on our end. For all of the customers who have posted so far in the Community, your accounts have been tracked as running into this issue. While our teams are already working on the issue, this will help us to know the whole impact across all of our customers. We can also set up notifications for any customers who would like to know when this is marked as fully resolved by our teams. If you would like a notification, you can post a reply here asking to be notified. 

We understand that the delivery of your emails, as well as the ability to take action and direct your audience to your website or any other URL, is pertinent to your business. We will continue working on this issue internally as well as with the Office 365 team until we have a resolution. As we have any additional information on this, we are happy to share here in this Community thread. 

 

 

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Frequent Visitor

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

I am also having this issue. Please track and let me know when it is fixed. Thank you

Frequent Visitor

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

This just happened with one of our campaigns. Please let me know when it's resolved.

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CTCT Employee

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

Hello @AmberL69370 and @KimberlyD268,

 

You have both been added to the list for follow up when this has been resolved. Thank you for your patience.

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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All Star

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

We are having the same issue. Can we be placed on the list to know when this issue has been resolved as well? Thank you!

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CTCT Employee

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

Hey @MicheleK585 and @PSW-Science,

 

Thank you for reaching out to us! You have both been added to the list for follow up when this has been resolved. Thank you for your patience.

 

Desi_B
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
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Member

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

We are having the same issue. Please add us to the response list for when this problem is resolved.

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