A word of caution: I believe there is no problem with sending a test mail from the previews, but the problem occurs only when a campaign is sent out "for real". The difference is that the links are modified to be able to provide tracking information, which "test/preview" emails don't have.
At least six days and counting and still no solution from Constant Contact. Pathetic.
This needs to be escalated urgently and we need some meaningful estimate of when it will be fixed.
We want to thank you all for reaching out to us and relaying your concerns about this issue. We wanted to give you a little more insight into what is happening from our end and what we are doing to work towards a resolution. Our Mail Operations team has looked into the tracking links that we use (r20.rs6) to ensure that there is not a larger issue with the urls, and we are happy to report that there are no other URL scanning services that are blocking the links. This means that this issue is only appearing for some people who are using Office 365, not all Office 365 users. Our Standards and ISP Relations team has been working with the Office 365 folks to fix this for our mutual customers.
While we do not have a resolution or a timeframe for a resolution currently, we did want to let you know about a couple of things about this:
We understand that the delivery of your emails, as well as the ability to take action and direct your audience to your website or any other URL, is pertinent to your business. We will continue working on this issue internally as well as with the Office 365 team until we have a resolution. As we have any additional information on this, we are happy to share here in this Community thread.
I am also having this issue. Please track and let me know when it is fixed. Thank you
This just happened with one of our campaigns. Please let me know when it's resolved.
You have both been added to the list for follow up when this has been resolved. Thank you for your patience.
We are having the same issue. Can we be placed on the list to know when this issue has been resolved as well? Thank you!
Thank you for reaching out to us! You have both been added to the list for follow up when this has been resolved. Thank you for your patience.
We are having the same issue. Please add us to the response list for when this problem is resolved.
National Association of State Workforce Agencies