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Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

CTCT Employee

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

Hello @PaulC20,

 

I'm sorry to hear that you are still experiencing this issue. We are interested in getting more details about your individual experience to be sure that everything is working correctly. Would you kindly send us an email with your username and some recent examples of this happening? You can send your email to social_support(at)constantcontact(dot)com.

 

Thank you,

 

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Participant

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

It sounds as though the issue is supposed to be resolved? I have yet to receive any communication stating so.

CTCT Employee

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

Hey @MikeF4652,

 

Welcome back to the Community! Thank you for reaching out to us! We will look into what happened with the email notification regarding the issue being resolved. Are you still experiencing these issues? If so, please send us an email with more information at Social_Support(at)constantcontact(dot)com.

Please let us know if you have any further questions.

 

Desi_B
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Visitor

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

CC needs to provide their ticket number they have with Microsoft so I can attach my ticket to it.  Microsoft is saying it's ATP (Advanced Threat Protection) settings to me, which CC emails should not be triggering ATP.  I can make guesses as to what's going on, but I'll leave the speculation out.


Occasional Participant

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

Thanks - we're having to send emails out with no links. We add the instructions to RSVP please copy this URL into your browser.

CTCT Employee

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

Hi @ChristinaD007

 

Thank you for reaching out to the Constant Contact Community. I hope your weekend is going well! 

 

I'm sorry you are running into the issue with malicious links in Office 365. We are aware of the issue and have reached out to Microsoft for more information on what we should do to correct it. It sounds like you have already reported the issue to Microsoft but we have found that doing this expedites the process of getting everything fixed. If you haven't reported the issue, you can do so here. I will also request that our team reach out to you when the issue is resolved. In the meantime, if there is anything else we can do for you please let us know.

 

Thank you for choosing Constant Contact. Have a great weekend.

 

 


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Member

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

We're having the same problem. We have cancelled emails this week, in fear of a client clicking a link that Office says is malicious. I spoke with your support on Monday and was given no timeline for when this will be fixed.

 

This is completely unacceptable! Please fix ASAP.

 

We are actively looking for a Constant Contact replacement.

Occasional Participant

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

The way Constant Contact has handled this is unacceptable.  We sent out our most important survey of the year even though CC already knew about the issue at least two days prior and didn't let their customers know.  And still no resolution.

 

We'll be looking at alternatives to Constant Contact.

Occasional Participant

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

We are experiencing this issue, as well. I will reach out to Microsoft to let them know. Please keep me up to date on any information or actions to take regarding resolving this issue.

Kind regards,

Leslie

Occasional Participant

Re: Microsoft Office 365 Safelinks is flagging Constant Contact Blasts as Malicious

I was not able to successfully report this issue to Microsoft. The link you provided required a specific URL. The interface would not accept the one I provided. The interface also wanted a .CAB file uploaded which I could not provide.

Please advise ASAP what we need to do to resolve this issue.