Am I the only one that is missing the navigation that used to be at the very top of the screen after you log into Constant Contact? The bar has the following menu items; Contacts, Campaigns, Reporting, List Growth Tools, Library. The bar now only appears once I am editing a campaign, rather than just being there on every screen like it was in the previous UI version. Think the bar is only not appearing on the "Campaigns" screen and since CC opens on the Campaigns screen as default this is why it's no showing when I sign in.
Any help would be appreciated.
Solved! Go to Solution.
Can't see where else to put this at the moment, but a couple of things that are immediately noticeable:
1. When editing a campaign, when I scroll down the email the 'Colors & Fonts/Blocks' buttons on the left become partially hidden behind the new menu at the top making it difficult to click on them unless I scroll back up to the top.
2. When in Reporting the top menu disappears altogether, meaning I have to hit the Back Button to go back to the previous screen before I can select where I want to go.
Thank you for bringing these issues to our attention. These are both issues that our engineering team has become aware of and are working to resolve. If you would like to be notified when these two issues are resolved, please let me know and I can set that up for you.
Please feel free to post about any other issues that you run into here in the Community, or you can reach out to our support team here as well.
Hello @TanyaM5. I'm sorry that our navigation bar keeps disappearing on you! I went into your account and wasn't able to replicate the issue but we have had some reports of this happening to our customers. Was this happening on any particular pages when you were working in your account? Also, if you reload the page, does the navigation bar come back?
Hi, I haven't used the system for a while, and now I can't find any menus to control my account!
I'm just being presented with a "senior citizen with bad eyesight" start page with LARGE ICONS AND FONTS to manage or create a campaign, but no top menu....
Hello @LarsH3. I apologize that you weren't able to see the navigation bar. I did update a setting on our side and you should now be able to see the navigation bar the next time you log in to your account. Let us know if you have any more trouble with not being able to see the navigation bar.
I'm sorry that the navigation bar was missing in your account. It looks like you were experiencing an issue in our system caused when an account does not have a specific country set in the account for the address. I was able to fix this for you, so you should now be able to access the navigation bar from all pages. Based on the information in your account, I set the country as United Kingdom. You can always edit this address by visiting the My Settings page.
Thanks Jonathan! Annoyed that it was something so simple in the end, this thing has been bothering me for months!
You're very welcome! I'm so sorry it was an issue for that long. But, I'm glad it's fixed for you.