I have a template that I've been using for some time now. It's worked just fine for years, both on mobile and desktop devices. Suddenly this month, it splits the mobile version down to half the width of the phone, despite the fact that it was built off of a mobile friendly template. In the preview screen, it shows both mobile and desktop versions looking correct:
So, I go to go explore a new template, choose a mobile responsive design, and there is no mobile preview. In fact there is no mobile preview on any of the templates that I have tried, despite their claim to be mobile responsive. What gives?
Hello @AndyM7. I apologize that you are not seeing your email display properly on your phone. We want to look into this for you.
The screenshots that you provided actually show two campaigns created using two different editors. The first two screenshots are campaigns created using our newest third-generation editor. This editor also includes a specified desktop and mobile preview feature. The last screenshot is a campaign created using our second-generation editor, which does not include a desktop/mobile preview feature. I just sent a preview of the last screenshot to my mobile device (iPhone) and it does display properly so this is a mobile responsive template. If you send a test of that same campaign to yourself, are you seeing it display in a mobile-responsive manner?
Hi @AndyM7. The only way you can control what editor you are using by selecting a template that uses that particular editor. Also, you can make a copy of previously sent campaign that used the editor that you wish to use to create your campaign.