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Mobile View Distorting Images

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Mobile View Distorting Images

Why are my logo and other icons appearing extremely large on mobile devices? I use them same email every week. This has not happened before. Big One.jpegBig Two.jpeg

6 REPLIES
Moderator

Re: Mobile View Distorting Images

Hello @PamelaG90,

 

Thank you for coming to the Community with this inquiry! It is goal to make sure you are satisfied with how your emails look!

 

Images and text are designed to automatically adjust to fit the space of the mobile device they are being viewed on. This might create the appearance that the images are larger than they might look when viewed on a desktop or laptop screen.

 

That said, I want to look into this further for you. You mentioned it did not always appear this way. If you could provide me with the name of a campaign where the images are not appearing as they are in the screenshots you shared I would like to look at it and see where the discrepancy might be. Additionally, the screenshots you shared were only of our mobile view preview window. Are you also seeing the larger images when viewing it in an email client on a mobile device? If you could share information on what mobile device/email client you are using to test your emails that might prove useful in my investigation.

 

Nick S.
Community & Social Media Support

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Member

Re: Mobile View Distorting Images

I'm having the same issue.

Tags (2)
CTCT Employee

Re: Mobile View Distorting Images

@RaulR56

 

I absolutely understand the importance of having your images display properly no matter if they are sent to a desktop or a mobile device. This is something that I would be more than happy to look into for you. When you have a moment would you please send an email to social_support(at)constantcontact(dot)com with the following information:

 

Your account username:

The name of the email in question:

The image or images that are being distorted:

The device/web-mail client that you are receiving the test email on and finally, a simple reference to this post.

 

Once we receive this information we’ll hop into your account and see what may be causing this issue. I apologize for any inconvenience but I want to assure you that we’ll do everything within our power to assist!

 

Have a great day!

 

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


Member

Re: Mobile View Distorting Images

I'm have the same issue.

New Member

Re: Mobile View Distorting Images

I am having the same issue.

Moderator

Re: Mobile View Distorting Images

Hi @SuDeltaH5 and @AnnB210

 

I apologize your images are resizing like this for both of you. Our templates are all mobile responsive and will resize. As Nick previously mentioned, images and text are designed to automatically adjust to fit the space of the mobile device they are being viewed on. This might create the appearance that the images are larger than they might look when viewed on a desktop or laptop screen. As a workaround, for images that are displaying large in the mobile view, I would suggest resizing them to be smaller in your Library.


Frankie P.
Community & Social Media Support

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