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Mobile View on iOS devices not same as on Android!

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New Member

Mobile View on iOS devices not same as on Android!

I just sent out an email blast, previewed on mobile and it looked fine.  Now, my email on iOS devices (iPhones) has a narrow margin - it's unreadable.  This exact same email looks fine on Android.  Both are being viewed in the Gmail App - only difference is the device.  What gives?  How do I prevent this from occurring in the future?  I hate sending out emails where half of my mobile users can't read it!!!

1 REPLY 1
CTCT Employee

Re: Mobile View on iOS devices not same as on Android!

Hello @MontanaM8,

 

Thank you for reaching out to the community!

 

I am sorry to hear that you are experiencing this display issue on that device. Would you kindly send us an email with a screenshot of this issue, the exact version of the device being used and a reference to this post to social_support(at)constantcontact(dot)com? We would like to look into this for you and see what is causing the difference in how the campaign is displayed.

 

Thank you.

-Curtis P
Community & Social Media Support

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