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Mobile View on iOS devices not same as on Android!

New Member

Mobile View on iOS devices not same as on Android!

I just sent out an email blast, previewed on mobile and it looked fine.  Now, my email on iOS devices (iPhones) has a narrow margin - it's unreadable.  This exact same email looks fine on Android.  Both are being viewed in the Gmail App - only difference is the device.  What gives?  How do I prevent this from occurring in the future?  I hate sending out emails where half of my mobile users can't read it!!!

3 REPLIES 3
CTCT Employee

Re: Mobile View on iOS devices not same as on Android!

Hello @MontanaM8,

 

Thank you for reaching out to the community!

 

I am sorry to hear that you are experiencing this display issue on that device. Would you kindly send us an email with a screenshot of this issue, the exact version of the device being used? We would like to look into this for you and see what is causing the difference in how the campaign is displayed.

 

Thank you.

-Curtis P
Community & Social Media Support

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Regular Visitor

Re: Mobile View on iOS devices not same as on Android!

I am also experiencing the same issue! Please provide feedback on how I can solve this issue. Thanks! 

Moderator

Re: Mobile View on iOS devices not same as on Android!

Hi @margaretJ57 

 

I'm sorry to hear you too are having this experience. However as previously stated in this thread, we do need more details. For instance, which iPhone or email client are you using (ex: Gmail, Outlook, Apple Mail)? This along with any screenshots you may have will allow us to troubleshoot this email campaign further for you!


Frankie.P
Community & Social Media Support

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