We signed up for the 35,001-50,000 service last Jan 14 and was able to send out our first email Jan 19. However, few days after our account was frozen due to questions on our mailing lists. We already clarified this via phone call with your service officer but our account was not revived until today. We are now charged the monthly bill Feb 14. Is there a way to waive this considering we never got to test the full use of your service yet for the said month? Thank you.
Thank you for reaching out about your account! I apologize we are unable to go into your billing details here in the Community. For you account security we suggest reaching out to our Billing Department directly. These support members can help look into this request further.
Frankie.P Community & Social Media Support
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!