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Monthly Payment

New Member

Monthly Payment

Earlier this year, I spoke to a customer service rep and advised them that I only needed a $20.00 per month plan. We are a nonprofit organization and would not initially use all of the bells and whistles recommended. 3 months into the plan, None of my request have been honored and to access a CSR has been extremely taxing. My 60 day free time frame was never granted. Lastly, I was just charged $70.00 for a plan that I have not been able to launch for our campaign. Needless to say, this customer service experience has been frustrating for me as a first time user. What I am requesting: * A $60.00 credit to my credit card account. *A return phone call. My email address is.

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1 REPLY 1
CTCT Employee

Re: Monthly Payment

Hello @TracyW1976,

 

I am really sorry to hear that you have had this negative experience with our service. Unfortunately we are unable to address billing related questions through the Community. In this case I highly suggest reaching out to our billing team to address your concerns. Please Click Here for our contact information.

 

Again, I apologize for the negative experience. Please let us know if you have additional questions. Thanks!

 

Evan G.
Customer Engagement Specialist
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