Earlier this year, I spoke to a customer service rep and advised them that I only needed a $20.00 per month plan. We are a nonprofit organization and would not initially use all of the bells and whistles recommended. 3 months into the plan, None of my request have been honored and to access a CSR has been extremely taxing. My 60 day free time frame was never granted. Lastly, I was just charged $70.00 for a plan that I have not been able to launch for our campaign. Needless to say, this customer service experience has been frustrating for me as a first time user. What I am requesting: * A $60.00 credit to my credit card account. *A return phone call. My email address is.
I am really sorry to hear that you have had this negative experience with our service. Unfortunately we are unable to address billing related questions through the Community. In this case I highly suggest reaching out to our billing team to address your concerns. Please Click Here for our contact information.
Again, I apologize for the negative experience. Please let us know if you have additional questions. Thanks!
Evan G. Customer Engagement Specialist If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
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