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My Account button has dropped off

Regular Visitor

My Account button has dropped off

I can't access any of my account information - Billing, Invoices as the My account button is no longer showing on my account. Please can you get back to me asap with a solution. Thanks
1 REPLY 1
Moderator

Re: My Account button has dropped off

Hello @SiobhanJ,

 

I am so sorry you were not able to access the My Account page. I did take a look at your account and was able to access My Account when viewing any of the options on the navigation bar at the top (Campaigns, Contacts, Reporting, etc.).

 

However I did notice that if I go to the My Settings page, the My Account option disappears. This is an issue we are aware of and working on a resolution for. 

 

I know some time has passed and I hope you have access to it now. If you are still not seeing it, I would change to another browser or use Incognito/Safe Mode to see if it relieves the issue. Otherwise, please email us at social_support(at)constantcontact(dot)com with your username and any troubleshooting steps you have taken and we can look at this further. 


Nick S.
Social Media & Content Manager

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