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My Facebook ad ...

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My Facebook ad ...

I was told that if I paid $100.00. the ad would reach 10,000. The ad just ended and it reached less than 6,000 people. Does that mean I get a $40 refund??? Does this happen to other customers as well?
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3 REPLIES 3
Occasional Visitor

Re: My Facebook ad ...

Cela serait juste 

Moderator

Re: My Facebook ad ...

Hello @NancyN04. We have a specialized team that supports our Facebook ads and they will be able to assist you with this. They are available at 1-855-816-6502 Monday through Thursday from 7am-11pm ET and Friday 7am-9pm ET. You can also email them at facebookads(at)constantcontact(dot)com. 


Caitlin M.
Community & Social Media Support

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Occasional Advisor

Re: My Facebook ad ...

You can run your Facebook ads directly from your Facebook account and cut out the middle man.

 

They usually give you a range though, for instance 6000-10000.  They don't guarantee a number and I doubt CTCT can either as they are just accessing their system as a 3rd party.