I just took a look at your account and saw that you were able to connect with someone on the phone regarding your account and everything that happened. If you need any further assistance please let us know, thank you!
Thank you for reaching out to us. I would be happy to help you get access to your account. When you login you can use the forgot username and forgot password links to send you an email to help you log in. We will send an email to the contact email address on the account.
Tip: If your contact email address is a Gmail account this email can sometime land in the Promotion tab in Gmail.