Can you please say why the pricing on our account has gone from $28.00 to $42.00 per month and why our credit card was charged without our explicit authorization. I do like this service, but not understanding the 50% increase in price or asking if we would like to continue or if we were OK with $42 per month. We are a non-profit.
We're sorry for any confusion regarding the pricing and billing for your account. Because we are a subscription service, applicable fees are billed monthly as referenced in our User Terms & Conditions. Please contact Billing Support directly to discuss your questions and concerns in detail with a billing representative.
Nichelle M Community & Social Media Support
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!