cancel
Showing results for 
Search instead for 
Did you mean: 
Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.

My bounces seem unusually high!

Occasional Participant

My bounces seem unusually high!

I was with another service and switched to Constant Contact....I like the Constant Contact for many reasons over my previous service, but have a major concern.  For effectively the same list on my old service, I had a bounce rate of about 200-250 address...using effectively the same list on Constant Contact...my bounces jumped to 778 bounces!!!!  Nearly half of those were "blocked"

 

It makes me wonder if Constant Contact's IP address is more likely to be blocked on more servers for spamming.  This could be a big concern for me.  They are mostly unique domains (not Gmail, Yahoo, or MSN accounts), with generally business email addresses. It would be very labourious to email each and every of the 300-400 blocked emails to get ask that they unblock.

 

Any thoughts???  Any tools that I can use to see if it is your IP address causing it or whether it is something else?

10 REPLIES 10
Honored Contributor

Re: My bounces seem unusually high!

Hi @INNOVO 

 

I'm so sorry to hear that this happened and I can understand why this would seem alarming. I have escalated your case to our specialists who are going to look more deeply into why this happened and reach out to you to the phone number within your account with us. 

 

Thank you in advance for your patience!

Occasional Participant

Re: My bounces seem unusually high!

Thanks for you note...wondering if there is any further on this?

Moderator

Re: My bounces seem unusually high!

HI @INNOVO 

 

Thanks for checking in, it looks like the Compliance/Delivery team reached out via email on 3/5/15 around 9:15am. Did you get this email? It was sent to a mark.west@ address which is the address on the account. Since this is a public forum please don't post any different contact information here. Instead it would be best to call and troubleshoot this directly with the delivery team. 

 

USA: (866)433-8499
International: (339)222-5900
Toll Free UK: 0808-234-0942

Hours of Operation:
Monday – Thursday: 7 am – 11 pm EDT
Friday: 7 am – 9 pm EDT
Saturday and Sunday: 10 am – 8 pm EDT

 

Thanks,

 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
Highlighted
Occasional Participant

Re: My bounces seem unusually high!

Hi, I do not recall getting that message.  If they could resend...and if do not receive within the next 48 hours, I will be in contact.

CTCT Employee

Re: My bounces seem unusually high!

I just forwarded the email to you again, hopefully you will receive that shortly. 

 

Thanks, 

Occasional Participant

Re: My bounces seem unusually high!

Got it.  Thank you.  Will call when I have a moment.

All Star

Re: My bounces seem unusually high!

Was this ever fixed? 

The exact same thing happned to me on Friday 5/1/15.  Over 600 recipients were blocked!!  These are people who have always opened previous emails.

Moderator

Re: My bounces seem unusually high!

Hi @gbwgbw,

I am sorry to hear of your frustration. Cases like this are handled one at a time as every situation is a little different. I see you emailed into support and they transferred your case to our delivery team to followup. They will investigate and followup with you directly. If you would rather they can also be reached via phone!

 

They will be able to give you the most accurate reason why this happened.


Thanks,

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
Visitor

Re: My bounces seem unusually high!

Same exact issue is happening to me. Just switcehd from a robust automated marketing software to Constant Contact and my bounce rate went from .2% (as in point two)  to 16%... 20 emails used to bounce out of a list of 9K now 1,600 bounces. My team is not happy and I can not seem to find a solution!