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Name changes

All Star

Name changes

Hi, 

We have constant issues with parents registering children for sports events and such, using their own email, and having the system overwrite the adult's name with the child's name for that email address.

Help..  

1 REPLY 1
Moderator

Re: Name changes

Hi @HartsbrookCC 

 

Thank you for reaching out to the Community about your contacts and bringing this to our attention! At this time our system recognizes contacts by the email address. Because of this addresses already apart of your contacts will automatically update. The good news is if you are collecting information through an Event, there are labels that can be updated to help avoid the experience you are describing.

 

One label that can be updated is on your registration page itself. You can update the "Personal Information" field to say "Parent or Guardian Information" instead.

 

2019-09-09_12-40-43.png

 

2019-09-09_12-40-08.png

 

Under your event settings you can also change the "Participation Information" label to say Children instead.

 

2019-09-09_11-28-39.png

2019-09-09_11-29-09.png

 

 

Doing this will help make sure the adult's name is what's ultimately stored in your account's contacts.


Frankie.P
Community & Social Media Support

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