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Narrow By Tag results in "The selected List(s) contain no contacts"

Occasional Visitor

Narrow By Tag results in "The selected List(s) contain no contacts"

I can select an entire list to send a campaign to without problem, but when I attempt to narrow by tag, selecting a tag with confirmed 2 recipients, when I click save to go back to the Email Details screen the system says "The selected List(s) contain no contacts. Please select a List with more than 0 contacts."

 

I have checked that the tagged contacts are marked permission to send.

 

This is my first campaign and I'm finding the whole system pretty frustrating and unintuitive to use.

 

Can someone please tell me why I might be getting this error?

 

Thanks

Martin

Tags (3)
5 REPLIES 5
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Moderator

Re: Narrow By Tag results in "The selected List(s) contain no contacts"

Hi @user51361 

 

I apologize you're getting this error message! I was able to replicate this same experience with your custom coded email in my Support Copy. This is something our support is continuing to troubleshoot. In the meantime we suggest creating create a list for those contacts with the tag. I apologize for any inconvenience this may cause and have added you to our queue to be notified when it is resolved.


Frankie.P
Community & Social Media Support

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Visitor

Re: Narrow By Tag results in "The selected List(s) contain no contacts"

I'm getting same error and it has now cost me an hour of time trying to trouble shoot this.  Frustrating.  Didn't happen last time I narrowed by tag.  Now suddenly it isn't working.

Moderator

Re: Narrow By Tag results in "The selected List(s) contain no contacts"

Hi @LauriC15 

 

Thank you for reaching out to the Community! We have seen some customers experience this with an Event Campaign or a Custom Coded email. I took a look at your account and can see you were able to schedule your email after all. Are you still in need of assistance with this? If so, I would suggest creating create a list for these tagged contacts.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Member

Re: Narrow By Tag results in "The selected List(s) contain no contacts"

I am having the exact same problem with sending an event invitation for a workshop called "Impacto de los cambios fiscales". When I apply the tag "Spanish OK", I get the message that the selected lists contain no contacts but there are actually about 3800 that meet this condition. This is now September and I see that the problem was raised back in March. Is there a solution other than creating a new list for people with the tag?

CTCT Employee

Re: Narrow By Tag results in "The selected List(s) contain no contacts"

Hi @BarryB36 

 

Thank you for reaching out to Constant Contact. That's a great question. At this time, the issue is still be looked at by our engineering team. I will submit a request that they reach out to you when the status changes on this problem. Please feel free to reach out should you have other questions. Thanks!


Adrienne B.
Community & Social Media Support

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