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Need Assistance with an Error when Decline

Member

Need Assistance with an Error when Decline

I sent out an invitation with 2 buttons to accept or decline.

 

When someone chooses to decline, the decline landing page come up. The person proceeds to enter their email address, the reason they are declining and then clicks the 'Decline' button. An error comes up that says, An invitation has not been sent to this email address, in red. But an invitation was sent to their email. This has happened 3 times now.

Please help!

1 REPLY 1
CTCT Employee

Re: Need Assistance with an Error when Decline

@lilianm757

 

Thank you for reaching out to the Community! I'm sorry to hear about the issue you are experiencing with the decline page on your event. Please email us at social_support(at)constantcontact(dot)com with your username, the contacts who have experienced this, and a reference to this post and we will investigate further for you!


Taryn Leinweber
Community & Social Media Support

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