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Need a captcha on signup form.

Frequent Visitor

Need a captcha on signup form.

Hey everyone, I need to figure out how to put some kind of authentication on our signup form. I have searched this topic and have found no real answers. In this day and age with all the spam Im really surprised this is not a native feature. Please help

36 REPLIES 36
Moderator

Re: Need a captcha on signup form.

Hello @MelissaS5291,

 

The Constant Contact sign-up form has a built-in captcha that activates if a sign-up form receives more than 50 sign ups in a day. We are tracking feedback on having the ability to turn it on for every potential sign-up. I will make sure to note your interest in this feature within your account so our developers will see it.


Nick S.
Social Media & Content Manager

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Occasional Participant

Re: Need a captcha on signup form.

So in 4 days I have recieved 64 sign-ups that look like this:

First Name

58ff9933e9f53

Email

Date

Apr 25, 2017

Source

Embedded JMML

So, 64 over several days is not enough to trigger the captcha, but my employer is looking for legitimate results and not spam submissions. Any ideas on how I prevent these sign-ups. The name fiel is required.

CTCT Employee

Re: Need a captcha on signup form.

Hi @ChrisL890,

 

Thanks for reaching out! I'm sorry you're getting suspicious sign-ups. Please feel free to email us at

social_support(at)constantcontact(dot)com with the username for your account and a reference to this post so we can further investigate exactly what's going on.

 


Nichelle M
Community & Social Media Support

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C_K
Member

Re: Need a captcha on signup form.

We are experiencing the same issue with over 500 entries in the past couple weeks. Just had to manually delete each address individually as there was no method to delete in bulk! ("Select all" selects all addresses in  list not just on the page). 

Will contact support in the email address provided. Thank You!

Highlighted
Occasional Participant

Re: Need a captcha on signup form.

HERE IS THE ANSWER: use **Removed By Moderator**. Constant Contact has no answer for this problem. For the last month and a half, they've blown me off with replies like, "So sorry you are fustrated". My comapny has paid, a ton of money (monthly) for a lackluster, inferrior product. **Removed By Moderator** has a CAPTCHA, better interface and therefore... I'm transfering all of our accounts over to them.

CTCT Employee

Re: Need a captcha on signup form.

Hi @ChrisL890,

 

Thanks for reaching out and we appreciate your honest feedback as it helps us to improve upon the functionality of our products. We definitely want you to have a better experience with Constant Contact and would advise using Confirmed Opt-In to circumvent any issues with potential spam addresses signing up for your lists.

 

We'd also like to note that if you do get more than 50 sign-ups within a 24 hour period, a Captcha challenge is automatically added to your sign-up form to help prevent this kind of spam.

Nonetheless, we're available to further investigate this for you if you'd like to send us an email to social_support(at)constantcontact(dot)com with your username, more details of what's going on and a reference to this post.

 


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Visitor

Captcha needed on web form

Recently we have had over 500 spam submissions through our web form (to the list "General Interest", username ""), and this includes some days (May 23rd, 24th) with way over 50 per day

 

In the Constant Contact community forum,  read that if over 50 submissions occur in a day that Captcha is activated, but can't see how this done, or why it did not work (if it is automatic)

[Article : https://community.constantcontact.com/t5/Need-help-with-something-else/Need-a-captcha-on-signup-form... ]

 

How can we  switch Captcha on for EVERY signup please?

 

thanks

Ntaba Africa

 

 

CTCT Employee

Re: Captcha needed on web form

Hi @StellaM3!

 

We currently do not have a method of adding Captcha to every sign up, however we are collecting feedback on this topic and are researching adding that feature in as an option. I'd be happy to get your feedback to the engineering team! I apologize for the inconvenience, and appreciate your patience as we look in to this feature.


Gwendolyn B
Customer Engagement Specialist
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Occasional Organizer

Re: Captcha needed on web form

I am also having the same problem.  Too many spambot entries!  We have Opt-in turned on, but that doesn't really fix the main problem.  A captcha is needed!  I have tried to use recaptcha, but it will not integrate into the code I get from you for my website.  A captcha option is a MUST in this day and age.

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