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Need help from support by email

Occasional Participant

Need help from support by email

I cannot reach you anymore by email but have an urgent problem please get back to me asap:
Hi I see there have been fake contacts added to my account since
4/11/17
Since there is no option for me to delete those by selecting easily I request you to delete all contacts added to my account since that date.

How is this possible?
This has to stop.

You probably charge me more although it is all fake contacts?

If this continues I have to stop using CC.

Get back to me asap

Kind regards Winny
Tags (1)
3 REPLIES 3
Occasional Participant

Your support email address is not working urgent help requested

I cannot reach you anymore by email but have an urgent problem please get back to me asap:
Hi I see there have been fake contacts added to my account since
4/11/17
Since there is no option for me to delete those by selecting easily I request you to delete all contacts added to my account since that date.

How is this possible?
This has to stop.

You probably charge me more although it is all fake contacts?

If this continues I have to stop using CC.

Get back to me asap

Kind regards Winny
Occasional Participant

Your support email address is not working urgent help requested

I cannot reach you anymore by email but have an urgent problem please get back to me asap:
Hi I see there have been fake contacts added to my account since
4/11/17
Since there is no option for me to delete those by selecting easily I request you to delete all contacts added to my account since that date.

How is this possible?
This has to stop.

You probably charge me more although it is all fake contacts?

If this continues I have to stop using CC.

Get back to me asap

Kind regards Winny
Tags (1)
CTCT Employee

Re: Need help from support by email

Hello @winnyv,

 

While we aren't able to delete contacts for you, I'm more than happy to walk you through the steps of finding all contacts that have been added since April of last year. 

  1. Click Contacts.

    Click contacts
  2. Click "Advanced".

    Advanced
  3. Use the first drop-down to choose "Date added"

    First box
  4. Use the second drop-down to choose "is after"

    Second drop
  5. In the third box, enter the date
  6. Click Search.
  7. Select some or all of the contacts.
  8. Click More Actions > Delete.

    Delete
  9. Read the informational overlay and then click Delete X Contacts.

    Delete contacts
  10. Depending on how many contacts you chose to delete, it might take a few minutes for the change to reflect in your account. 

 

Once that's done, I'd also recommend adding Google ReCaptcha or another Captcha tool to your website to make it harder for bots to sign up with fake addresses. 

 

If you have any additional questions about this, please let us know.


Amber_L
Community & Social Media Support

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