Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.
Thank you for posting in the Community! I want to make sure I understand your question about Instagram. Are you referring to the option of adding in an icon for a link to your Instagram page? I had a look at your account and saw that you are not currently using this link. If this is your question then please see our article for where to find this additional social media link options: Insert a Social Media Icon into a Campaign Email.
As well, we do have an insert video option. If you have a video hosted on Youtube or Vimeo, you can add your URL to our feature and create a video link instantly! See how to Add a Video to a Campaign Email.
I hope you find these articles helpful! If I haven't quite answered your question, please let us know!
How about being able to add a video from another source besides Youtube? I often wish that I could add a video to my emails with Instagram or Facebook. If that's a possibility please direct me as to how to do that. Thanks
At this time Youtube is the only available option when using the Insert Video feature. However, if you take screenshots of the videos you want to share you can insert the screenshot as a normal image file and then link the image to the URL where the video is hosted. I would be happy to share your feedback to our developers for review!
I'm having trouble adding the Instagram link. Here is how it goes:
1. I add it the Instagram link.
2. I save the change.
3. The link disappears.
I have no issues with Facebook and Twitter. In fact, they are pre-filled automatically.
Can you help me?
I'm still having the issue described even after clicking away and saving. Why is it so hard? It should be simple.
We're happy to hear you were able to add your Instagram link into your email after all. Trying a different browser or even a private/incognito window is always a good first step in troubleshooting. Please let us know if there is anything else we can help with in your account!