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Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.

Need to add Instagram

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Need to add Instagram

Need to add Instagram and need to be able to put video in my newsletters? Suggestions??
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8 REPLIES 8
CTCT Employee

Re: Need to add Instagram

Hi @TheresaT06,

 

Thank you for posting in the Community! I want to make sure I understand your question about Instagram. Are you referring to the option of adding in an icon for a link to your Instagram page? I had a look at your account and saw that you are not currently using this link. If this is your question then please see our article for where to find this additional social media link options: Insert a Social Media Icon into a Campaign Email.

As well, we do have an insert video option. If you have a video hosted on Youtube or Vimeo, you can add your URL to our feature and create a video link instantly! See how to Add a Video to a Campaign Email.

 

I hope you find these articles helpful! If I haven't quite answered your question, please let us know!

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Regular Visitor

Re: Need to add Instagram

How about being able to add a video from another source besides Youtube? I often wish that I could add a video to my emails with Instagram or Facebook. If that's a possibility please direct me as to how to do that. Thanks

Moderator

Re: Need to add Instagram

Hello @Nyack-Yoga,

 

At this time Youtube is the only available option when using the Insert Video feature. However, if you take screenshots of the videos you want to share you can insert the screenshot as a normal image file and then link the image to the URL where the video is hosted. I would be happy to share your feedback to our developers for review!


Nick S.
Social Media & Content Manager

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Re: Need to add Instagram

I'm having trouble adding the Instagram link. Here is how it goes:

 

1. I add it the Instagram link. 

2. I save the change.

3. The link disappears.

 

I have no issues with Facebook and Twitter. In fact, they are pre-filled automatically.

 

Can you help me?

Occasional Participant

Re: Add Instagram Link Not Working. Won't Save!!!!

I'm still having the issue described even after clicking away and saving. Why is it so hard? It should be simple.

Occasional Participant

Re: Add Instagram Link Not Working. Won't Save!!!!

Y'all change internet browsers. It immediately worked on Google Chrome. Don't use Internet Explorer. 

Highlighted
Moderator

Re: Add Instagram Link Not Working. Won't Save!!!!

Hi @MaggieRO

 

We're happy to hear you were able to add your Instagram link into your email after all. Trying a different browser or even a private/incognito window is always a good first step in troubleshooting. Please let us know if there is anything else we can help with in your account!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Regular Visitor

Re: Need to add Instagram

Hi Maggie,
I’d be happy to help you but I am unclear as to what the issue is. Our Instagram page @nyackyoga is up and functioning . We use google chrome for everything. Can you please explain where the issue is you are having so I can help.
Thank you,
Laura