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Need to cancel account.

SOLVED
Top Answer
Samantha_O
Honored Contributor

Hello @AndrewP5037 , 

 

I'm sorry to hear that you were looking to cancel your account. For your account security, we cannot process cancellation requests here in the Community. In order to cancel your account we would need you to call into our Billing team. Here is a link with their hours and phone numbers.  

 

Thanks, 

 


Honored Contributor

Re: Cancel a Product?

As of the publishing of this reply, you must now call into our Billing Team for security purposes to have your account canceled. You can reach them at 1-855-229-5506.

 

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New Member

How do you delete your account?

I don't want to pay another month. How do I cancel. Cancel me.

Tags (2)
CTCT Employee

Re: How do you delete your account?

Updated: October 2017

 

BeverlyD16,

 

Thank you for your request. There is currently no way to cancel your account online.  If your marketing activities are on hold, suspend your account to keep all of your content, reporting, and contact information stored for when you're ready to use it again. You have the option to cancel your account, but we can only restore your account up to 90 days after cancellation.

 

To cancel your account, please contact our Billing specialists at 855-229-5506 between 8AM - 8PM EST Monday - Friday. Our specialists will not pressure you to keep your account. You will be asked to provide feedback to ensure our products and services are improving for the future.



Be sure to contact us prior to your next billing date in order to avoid the next month's charges, and have the following information ready:

  1. User name of the account you want to cancel.
  2. Reason for your cancellation. We use this information to find ways to improve Constant Contact's products and service.

We'll send an email within 24 hours to your main account email address confirming your request.

 

 

I hope this helps!

 

Thank you for your time.

 

Respectfully,

 

Troy S.
Community & Social Media Support

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Occasional Visitor

We would like to cancel our accoutn

but its impossible to find out how!!
Tags (2)
Highlighted
Advisor

Status changed to: Idea is in development

Hello, Thank you for posting. To cancel your account please call in to our billing department at (855) 229-5506. 

Eric G.
Community Support
Honored Contributor

Re: Status changed to: Idea is in development

I took a look at your account and see that a user logged into your account yesterday came into our Chat Service to cancel your account. Your account is scheduled to be canceled on the 19th of October. If you have any questions, please contact our Billing Team at the number provided above.

 

Thank you!

New Member

Constant contact account

I have an account i have been paying for over 2 years and when i went to use it, it was inactive. So please. Can you please cancel my subscription under Integra Tax email address was "removed by moderator" which is no longer active. payment goes from a credit card in the name of Angela Fritzsch Number ends in "removed by moderator"

Tags (3)
Honored Contributor

Re: Constant contact account

Thanks Angela.

 

I have passed your cancellation request on to the appropriate team.

 

Thank you.

New Member

I want to cancel my account

It is not okay that you don't list YOUR contact information when you are called CONSTANT CONTACT.
Honored Contributor

Re: I want to cancel my account

HI Trish,

 

I'm sorry to hear that you could not locate our Contact information when in your account.

 

Up in the very top of the page when you're logged in, there is a dark blue header. The first option on this header is a drop down for our phone numbers to reach us.

 

contact us.JPG

 

 

I also took a look at your account and I see that you did speak with a rep today and your account is scheduled to be canceled. 

 

If there's anything else I could help you with, please let me know.