Jun 17, 2019 8:39:57 AM
Hello @AndrewP5037 ,
I'm sorry to hear that you were looking to cancel your account. For your account security, we cannot process cancellation requests here in the Community. In order to cancel your account we would need you to call into our Billing team. Here is a link with their hours and phone numbers.
I understand this completely! I feel the same way. Until I find another marketing resource - I will also be looking!
I would like to have it know for the record that Constant Contact has made it more and more difficult and complicated for people to use and time consuming by trying to update. I will be looking into using a different marketing tool for our emails - they need to focus on making things faster and easier for staff to update - not more time consuming. CC needs to find new designers that are in line with the consumer's thinking. Make things faster and easier.
I am sorry to hear you are looking to cancel. I've taken a look and sent your case over to billing with high priority. They will be following up via email within 4 hours for you.
I am sorry to hear that you want to cancel. Our billing team will be happy to help.
Monday - Thursday: 7 a.m. - 11 p.m. ET
Friday: 7 a.m. - 9 p.m. ET
Saturday - Sunday: 10 a.m. - 8 p.m. ET
Thanks for posting,
I had a month-to-month trial, and you have effectively billed me continuously since then. Just saw my December statement, and the pricing is now at $55 per month. Please cancel immediately. My account name: **Removed by Mediator** The online links don't work to get me to a service rep to cancel my account. Sincerely, Joanne
Sorry to hear that there has been some miscommunication over this issue. The trial last for 60 days, and after that we will bill you for each montht that the account is active, and the amount is based off of the amount of contacts that you have in the account.
I have processed your request and our biling team will reach out with confirmation within the next 1-3 business days that the account has been cancelled. But if you'd like to expedite the process, you are welcome to call our billing team directly today: 866-289-2101 and request to speak with billing.
Hope that helps,
Just looked at my account, and I was billed another $55 as of January 20th.
I need this account cancelled, immediately.
I've informed my credit card company to stop all charges.