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Need to cancel account.

SOLVED
Honored Contributor

Re: Cancellation

You'll needs to call up to cancel. You should be able to do it from within your account but they don't allow it.
They make it a bit of a hassle as many companies do these days.
Honored Contributor

Re: Cancellation

*need

smart phone auto correction blues.....
Honored Contributor

Re: Cancellation

Hi @GuyB55 

 

I took a look at your account and I see that you were able to reach one of our reps and set up your account for cancellation.

 

Thank you for posting.

New Member

I do not wish to continue my trial please cancel

Please cancel my trial effective today 9-8-14
Tags (2)
Occasional Visitor

Re: Delete account

Hi Hannah,

 

Thanks for your response. Apologies, I should have been clearer in my request - I would like all of the details and information associated with my account deleted, not canceled. I realize that I have an expired trial - since I won't be using this account, I'd like it to be deleted entirely.

 

Thank you!

Honored Contributor

Re: Delete account

Hi @TamaraN54 

 

Thank you for clarifying. We don't delete accounts within our system. What you can do though is log in and clear out any of your information by using X's for letters and 1's for numbers.

 

I hope that helps!

Highlighted
Moderator

Re: I do not wish to continue my trial please cancel

Hi Jackie,

Sorry to hear the account didn't work for you. There is no need to cancel the account as it will end on its own.

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

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New Member

I am having difficulty reaching someone about canceling my business account.

The company was bought out and I need to cancel this one. Can anyone assist in telling me how to reach someone?
Tags (3)
Visitor

Membership Close-off

Hi, We have problems about using some Tukish characters on Constant Contact System. You said that "We couldn't solve this problem" to us. So, we want to cancel our membership and get payback. We did not send any email to anyone over constant contact.
CTCT Employee

Re: Membership Close-off

@BurakT ,

 

I am sorry to hear that you wish to close your account. for security purposes, we ask that you contact our Billing Team. They are open Monday-Friday 7AM-9PM.

 

Best,

Ian W

Community & Social Media Support Intern
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